Overview

In 1998 QUEST Forum developed the TL 9000 quality management system (QMS) to meet the supply chain quality requirements of the global information and communication technologies (ICT) industry. Through the implementation of a common set of quality requirements, the collaborative activities of its global Work Groups, an emphasis on industry best practices, and the delivery of a leading-edge measurement system, QUEST Forum advances the quality, reliability, and performance of ICT products and services around the world.

Benefits at a glance

Benefits of TL 9000

• Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry
• Foster a system that protects the integrity and use of telecom products hardware, software and services
• Leverage the industry conformity assessment process
• Requirements for specialized service functions such as installation and engineering
• Requirements to address communications between telecom network operators and suppliers